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Associate Director of Dining Operations

Job no: 494638
Work type: Full Time
Location: Swarthmore
Categories: Staff

Founded in 1864, Swarthmore College is a highly selective college of liberal arts and engineering located in suburban Philadelphia, just 11 miles outside of the city. The College’s idyllic 425-acre arboretum campus features rolling lawns, a creek, wooded hills, and hiking trails. The College champions diversity and inclusivity across its campus community and beyond, and it is strongly committed to making education accessible; students who attend Swarthmore are admitted regardless of their demonstrated financial need. With nearly 40 programs of study and the opportunity for students to design their own major, Swarthmore offers more than 600 courses on campus each year. Swarthmore maintains 198 full-time tenured and tenure-track faculty; sustains a student-faculty ratio of 8:1; houses 95 percent of its 1,667 students on campus in 18 residence halls; sponsors over 100 student clubs and organizations; and maintains 22 NCAA Division III varsity sports teams. Swarthmore College was recently ranked number 3 in the 2021 US News Best National Liberal Arts Colleges rankings -

Reporting to and collaborating with the Director of Dining Services, the Associate Director of Dining Operations advises, manages, and monitors the daily operations of retail and catering services, as well managing the dining administrative office, ensuring a robust dining experience for the Swarthmore College community.

Essential Responsibilities:
The Associate Director serves in a critical leadership role with planning, developing, and implementing strategic initiatives and programs that improve operational synergies and leverage talent throughout the department. The individual in this role develops robust collaborative partnerships throughout the campus, ensures student collaboration, markets the program, initiates an active recruiting plan for a diverse work force, develops planning for current and future programs, assists in the budget reviews and planning, and implements and administers the CBORD Menu Management System for retail and catering operations. The Associate Director assumes responsibility of the department in the absence of the Director, provides support for the Assistant Director of Residential Dining, and ensures that the overall dining operation is meeting established standards in the areas of customer service, safety, quality, efficiency, employee training, and the maintenance of positive relations and communication with student residents and other constituents. Additionally, the Associate Director, in conjunction with the Director, provides effective training, professional development, and mentoring for the management team, ensuring the goals and expectations of the department are being met; maintains sound fiscal controls and adherence to budget; promotes strong relationships with students, staff, faculty, and clients; and maintains high standards of food quality, safety, sanitation, presentation, and marketing. The Associate Director manages a staff of 44, including three direct reports; oversees a budget of approximately $1 million, with annual revenues of $3 million; and assists in the overall annual dining sales of over $13 million.

Required Qualifications:
Requirements for this position include an associate’s degree in hospitality or a business-related field, with five or more years of related experience in a hospitality setting, as well as ServSafe certification, a valid driver’s license, successful Pennsylvania child abuse and FBI clearance, and the ability to drive a box truck. Preferred qualifications include a bachelor’s degree or culinary degree in food service administration, institutional management, nutrition, dietetics, or a related area, with five or more years of progressively more responsible supervisory and administrative experience in a high-volume food service operation that offers a varying daily menu. The successful candidate will also demonstrate a commitment to fostering an inclusive environment and a proven ability to work effectively in a richly diverse community and with individuals at all levels of an organization.

Application and Nomination:
Review of applications will begin October 22, 2021 and will continue until the position is filled. A resume with an accompanying cover letter may be submitted via the Spelman Johnson website at Nominations for this position may be emailed to J. Scott Derrick at Applicants needing reasonable accommodation to participate in the application process should contact Spelman Johnson at 413-529-2895.

Swarthmore College actively seeks and welcomes applications from candidates with exceptional qualifications, particularly those with demonstrable commitments to a more inclusive society and world. Swarthmore College is an Equal Opportunity Employer. Women and minorities are encouraged to apply. 

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